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Help & FAQ

Ash Allen Digital · October 21, 2026

Find your files, choose the right format, and get help using your Ash Allen Digital templates.

Need personal help? Email support@ashallendigital.com or message us through your Etsy order. Include the product name, order number, software version, and a screenshot of the issue. Please remove sensitive information first.

Where do I download my Etsy purchase?

Sign in to Etsy in a web browser, open your account’s Purchases section, and select Download Files beside your order. Instant downloads become available after payment is confirmed. Guest buyers can use the download link in their receipt email.

Etsy’s app currently does not support downloading digital purchases. Use a computer or mobile browser. For the latest instructions, see Etsy’s official download guide.

My purchase includes a ZIP or PDF. What do I open?

Extract a ZIP folder before opening the files inside. If your purchase includes a PDF access guide, open it and follow its instructions for the included templates or Google Sheets links. The contents vary by listing.

Does every template include Excel and Google Sheets?

No. Check the individual listing’s description and included files before purchasing. Selected templates include both formats; others are designed specifically for Excel. A Google Sheets version is included only when the listing explicitly says so.

How do I use a Google Sheets version?

If included, follow the link in your access guide and make a copy into your own Google Drive. Use your copy for editing. Do not request edit access to the original master template. If the link does not open, contact us with the product name and the message you see.

Will it work on a Mac, phone, or Excel for the web?

Compatibility depends on the workbook. Check the listing for the supported software and version. VBA macros do not run in Google Sheets or Excel for the web. Some desktop Excel features also differ between Windows and Mac. A macro-free workbook is not a guarantee that every feature works on every device. Contact us before purchasing if you are unsure.

Do I need to enable macros?

Only products identified as macro-enabled require VBA for their automated features. Follow the included setup instructions and your organization’s security policies. Do not enable macros in a file you do not trust. If a company device blocks a feature, contact your IT team rather than bypassing its protections.

A formula, chart, or dropdown is not working. What should I do?

Start from a fresh copy, review the instructions, and enter data only in the designated input areas. Confirm that you are using the supported software. Send us the product name, software version, steps that caused the issue, and a screenshot. Avoid sending confidential business data.

Can you customize a template or build something for my business?

Yes. Explore our Consulting & Custom Solutions page for template customization, dashboards, reporting, process assessments, and project management systems. Scope, pricing, and timing are confirmed before work begins.

What about refunds, licensing, or older Shopify purchases?

See our Digital Product Policies for purchase and usage guidance. For an older Shopify order, email your order number or receipt details so we can help locate the purchase. Please do not send payment card information.

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